We understand that our clients want a first class business partner. Therefore we work to ensure that we are a service driven business which provides our clients with an excellent experience and engaging communication solutions, which are delivered through responsible actions.
We are constantly looking to progress our working practices in the most responsible way, to ensure that clients find Black Sun’s processes simple yet efficient at providing complex solutions. As our clients requirements become more demanding we want to rise to the challenge by bringing projects in within budget whilst ensuring both parties enjoy the work we do along the way.
We believe that we are ambitious for our clients as we work towards providing them with inspiring, bespoke solutions which meet and exceed their needs and expectations. We enjoy being challenged by our clients and being supportive of their needs and requirements. Our hard work and determination to deliver fantastic work is ultimately what motivates our people at Black Sun.
Overall we want our clients to see us as their first choice of supplier.
- We conduct bi-annual client surveys.
- We complete detailed debriefs at the end of each project.
- View our monthly e-newsletter, which is distributed to all clients, and tackles the hot topics within the industry for both Corporate Reporting and Customer Marketing.
- View our popular Twitter pages for Corporate Reporting and Customer Marketing which follow the hot news as it happens.
- We are constantly getting feedback from our clients on what they want to know more about and this drives our research and strategy work. In the past year we have conducted several breakfast seminars to discuss these issues, which has resulted in some thought provoking discussions on newly emerging topics.
- We have had a year of firsts this year; the delivery of iPad compatible Annual Reports, the design and delivery of multi-lingual digital magazines, and the creation of the Optimiser (the integrated management of customer relationships with a performance measurement dashboard) to name but three.
- Our research findings, have translated into bespoke and practical solutions for our clients for both Corporate Reporting and Customer Marketing
- Black Sun continues to be at the forefront of the research arena with Black Sun’s discussions attended by key players in the industry who drive change. For our Corporate Reporting business these attendees included various FTSE250 company secretaries and investor relations representatives, the ICSA, IRS, PwC, BIS, Accounting 4 Sustainability and Tomorrow’s Company, to name but a few.
